What happens when I use See what we see?

What happens when I use See what we see?

It works like a second opinion before you choose a service. You open it on your phone, take a few close-ups, and read three short screens. Nothing is booked unless you choose a suggestion and request a time.

What photos should I take?

You don't take separate photos. The camera captures a few close-ups for you in a few seconds, so the job is simply to give it a clear view. Before you tap Start camera:

• Face the light. Even light from a window or lamp in front of you works best.
• Keep both eyes in the frame, facing the camera straight on, and come a little closer than a selfie.
• Take your glasses off and move your hair back, so nothing hides your lash line or brows.
• Hold still until the camera finishes.

If the close-ups can't be read clearly, it says so and asks you to retake rather than guessing. No sound is recorded.

What will it tell me?

What we see describes your own lashes, lids and brows in everyday words: whether your lid folds toward the lash line, how full your lash line and brows look, where your arch sits, whether you're wearing extensions, and whether there's mascara or other product along your lash line. Lash length isn't always among them: our camera doesn't read it reliably enough yet to tell you every time. If you send a pre-visit, it goes on Desiree's studio card with your close-ups. The full list of checks, and the research behind each, is on what we look at.

Some notes come with a line from published research, labelled as an average from studies, not a measurement of you. The brow arch check, for example, cites a 2025 study of eyebrows in East Asian faces that placed the ideal brow peak on or outside the outer corner of the eye (Li et al., 2025). Research like that is a guide, not a rule: at your visit, your own brows and the look you want come first.

What we'd suggest turns those notes and what you said you want into up to three services from Desiree's menu, each with a short reason, plus at most one add-on that fits. If it sees gaps along your lash line, it leaves out extensions, lifts and tints until Desiree has had a look, and suggests a gentle lash bath meanwhile, or a removal if you're wearing a set. Brow services still go ahead. If it sees residue along your lash line, the add-on may be a Lash Bath, $15:

Tap Book on Square on a suggestion to open that service on Square, then request a time; Desiree confirms. A Pairs well add-on is added on Square's next screen, or skipped.

What happens to my photos?

The agreement sits right under the Start camera button, so you see it before anything is taken. In short:

• We keep your close-ups and what our lash AI saw privately, to improve our lash AI, until you ask us to delete them.
• They are never published or used for marketing.
• Change your mind on the spot: uncheck the box on the last screen and they are deleted.
• Change your mind later: email the studio with the reference code you're shown, and we delete them.
• If your close-ups show something Desiree should check, they are kept only if you tick the box to share them.

The full wording is in our terms.

What if my eyes are irritated?

Then it won't suggest a service. If your close-ups show redness, puffiness or flaking along your lash line, it says "Let's have Desiree take a look first" and hands you to her instead of suggesting anything to book. If you already know your eyes are irritated, or you've reacted to lash glue or tint before, skip the camera and tell Desiree before you book.

That's on purpose. Even approved lash and brow dyes can sometimes irritate the surface of the eye (Kaiserman, 2003), and a red or puffy lid deserves a person's eyes, not a menu. Our lash AI only describes what's visible; it never names a medical condition and isn't medical advice.

Do I have to use it?

No. See what we see is for when you'd like a suggestion before you choose. If you already know what you want, book directly in three steps: choose a service, pick a time and request it; Desiree confirms. If you'd rather talk it through, call or text Desiree.

Already booked? The pre-visit is the same idea after booking: you send a few close-ups and see how to prepare. Your close-ups are saved for Desiree on her studio page, where she can look at them and reply on your pre-visit link. Start your pre-visit, or see how it works for all three paths.